Concierge Service
Experience a seamless luxury rental experience with our dedicated concierge team. We provide personalized assistance for every occasion, ensuring your wardrobe is perfectly curated and ready for you.
Email: concierge@elitedressrentals.com
Location: Mayfair District
Common Inquiries
How do I book a rental?
We recommend booking at least 48 hours in advance for most events. You can secure your selection through our concierge service or our online catalog.
What are the payment options?
We offer both online payment via our secure portal and concierge-assisted payment. All transactions are processed through our secure payment gateway.
Can I cancel my booking?
Standard cancellation policies allow for a full refund if canceled at least 48 hours before the rental date. Late cancellations may incur a 50% administrative fee.
How do I return the garment?
Garments must be returned to our Mayfair District concierge office by the agreed-upon return date. We provide a detailed care guide to ensure the dress is returned in pristine condition.
Are there size restrictions?
Our collection spans a wide range of sizes. Please check our size guide before placing your order to ensure a perfect fit for your event.